Housing ministry takes special care of its customers

Muscat: The Ministry of Housing and Urban Planning accords due attention to customers by allocating a special customer service department affiliated to the office of the minister.

Established by the decision of the Council of Ministers in 2013, the department receives customers for clearance of their transactions and registration of their applications.

It also provides the directorates of the ministry requisite information for creation of a suitable business environment for the clearance of transactions of citizens, residents, visitors, companies and government establishments.

The Ministry of Housing and Urban Planning is working to improve its services through 22 service halls in the various governorates where over 250,000 services were rendered to the customers in 2022.

To boost direct communication with the customers, the Ministry of Housing and Urban Planning launched a call centre in February 2022 to work as a direct contact point to facilitate clearance of transactions and save the customer form paying a visit to the service halls.

The centre receives customers’ calls through eight communication lines during the working hours from 8am to 6pm.

The Centre received over 75,000 calls in 2022.

The Ministry had activated the customer service account on Twitter at the beginning of 2021 for receiving enquiries and provision of solutions for any challenges to the customers and for communicating with them if required in an integrated manner.

To this end, over 11,000 customers have been served during 2022.