Alizz trains its staff to offer customers with special needs enhanced service

Muscat: Alizz Islamic Bank is a bank that takes great pride in putting customer’s convenience and needs at the core of all its banking activities, with this objective at its core the bank has recently decided to carry out a number of steps to enhance its existing level of service to customers with special needs.
There are many ways in which organisations reach out to these customers and as a bank Alizz Islamic has been doing its part through a number of CSR activities.
As has been noticed many leading companies around the world are realising the benefits of welcoming people with disabilities. Last week Alizz Islamic Bank carried out a workshop for its branch staff to equip the customer service staff with the necessary confidence and skills to respond effectively to customers with a disability.
The Human Recourses Division of the bank undertook this training course and speaking on the occasion Mohammed Al Balushi, chief human resources officer said, “There are many customers who have some form of special needs and as a bank, we have decided to go beyond the usual to help these customers carry out their banking efficiently. For this, we want to train our staff with skills that would help produce exceptional customer service for staff with special needs.”
Further Al Balushi added, “This training will incorporate teaching staff on how to communicate with the customers with disabilities and treat them as valued customers.”
This training will cover all nine Alizz Islamic Bank branches around the country. The Learning & Development department at Alizz Islamic Bank has been instrumental in designing and imparting valuable training courses providing all bank staff with the necessary skill set to help service its customers. This is a result of the bank’s belief that investing in the human capital is vital for every organisation.