Muscat: Large numbers of Bank Muscat customers took advantage of the convenience provided by its electronic and digital banking channels during the recent Eid holiday period.
In line with its customer-centric strategy, the bank always takes all measures to ensure that its e-channels are available 24/7 to customers, offering great convenience along with security. In the recent past, Bank Muscat has witnessed a remarkable increase in e-channels usage, confirming improved customer awareness about the convenience and security of the bank’s e-channels. Customers were able to transact quickly, securely and 24/7 via mobile banking, Internet banking, contact centre and the bank’s large ATM and CDM network across the country.
Bank Muscat is particularly keen to encourage all customers to use electronic and digital banking channels to meet their financial requirements and needs. The bank’s electronic channels provide highly secure and convenient banking services such as transferring funds, payment of bills and the display of transactional data. Bank Muscat has also debuted contactless “Just Tap” payment options for shopping and payments through its various debit, credit and prepaid cards as well as contactless wearables.
On this occasion, Amjad Iqbal Al Lawati, Assistant General Manager - Cards and Electronic Banking, Bank Muscat, thanked and appreciated the bank’s customers for the confidence reposed in the e-banking services and facilities. He said, “The bank’s e-channels represent one of the important and technologically-advanced options to enhance communications with customers and complete their banking transactions at all times. We were fully prepared to provide round-the-clock electronic services during the holiday period. The team in charge of banking operations made sure that sufficient liquidity was provided at all times at ATMs across all governorates and states of the Sultanate. Internet and mobile banking services were also available continuously to customers and assistance provided to customers as per their needs through our call centre. I would like to stress that Bank Muscat is committed to further developing e-banking solutions in line with modern technological developments. I also take this opportunity to thank the team for their continuous efforts to provide the best services to our valued customers at all times.”
Bank Muscat has invited all its customers to take advantage of its upgraded online and mobile banking services, which gives customers a fast, comfortable and secure banking experience, 24/7 and from the comfort of their homes and offices. Today retail banking customers extensively use the various features available in the upgraded omnichannel Internet and Mobile banking such as bill payments, mobile top-ups, payments within Bank Muscat and Oman and international transfers. They can make Speed Transfers to India, Pakistan, Sri Lanka Philippines and Bangladesh with instant credit to the beneficiary account in many cases, in addition to remittances to multiple countries through the SWIFT network.
Additionally, corporate customers also use the bulk payments feature to make salary and vendor payments through Internet Banking. The new system will make these features even simpler to use. Bank Muscat offers innovative banking services and products that meet the requirements of customers. The technology-driven products and services are important, especially electronic payment and web-based services, in tune with Oman moving towards a cashless society. The bank’s online and mobile banking platforms have been upgraded significantly, increasing active users.