Tuesday 05 / November / 2024
MUSCAT: In a bid to improve the quality of public services and better align them with citizens’ needs, the National Centre for Statistics and Information (NCSI) has launched a comprehensive survey to gauge public satisfaction with government services across Oman.
Open through November 21, the survey will gather critical insights into how Oman’s citizens perceive and engage with essential services - from local government communications to municipal operations - while evaluating their experience over time.
With a focus on transparency and responsiveness, the initiative aims to assess how effectively government entities communicate with the public, address rumours, and respond to citizen feedback.
The findings are expected to guide policymakers in refining public services and creating a more citizen-focused approach to governance. By collecting real-time feedback, the survey will inform both local and national leadership, ensuring that government programmes evolve to meet shifting public needs.
The survey will evaluate the effectiveness of government communication, emphasising transparency and the timely delivery of accurate information.
Through this measure, the government aims to solidify its role as a reliable source of information, instilling confidence in Omanis regarding official communication channels.
Beyond communication, the survey will explore citizens' experiences with municipal and electronic services, providing insights into satisfaction levels with service accessibility, speed, and quality.
The focus on the practical aspects of service delivery reflects a broader objective to streamline government interactions, making services more efficient and accessible to the public.
Additionally, the survey will enable policymakers to track satisfaction trends across Oman’s diverse governorates, offering a clearer picture of regional variations and shifts in public sentiment over time.
By analysing these patterns, NCSI will equip government authorities with data to inform regional strategies, allowing for solutions tailored to meet each area’s unique needs and ensure consistent service quality nationwide.
The insights gathered from this survey will be crucial for shaping policies that enhance service quality and responsiveness to citizens’ needs.
Equipped with a deeper understanding of public expectations, government departments can refine their approaches, improving communication, accessibility, and reliability. This data-driven strategy is expected to address current gaps and support long-term plans that align with Oman’s vision for a modern, efficient public service sector.
Targeting a representative sample of 1,500 Omani citizens aged 18 and above, the survey ensures demographic inclusivity, reflecting diverse age groups, genders, and education levels.
The broad representation is intended to provide a comprehensive view of public sentiment, enabling decision-makers to consider a wide range of perspectives when planning future initiatives. By undertaking this initiative, Oman reaffirms its commitment to transparent, citizen-centered governance.
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On Tue, Nov 5, 2024 at 7:07 PM Rahul Das <[email protected]> wrote:
Survey to measure satisfaction
with government services
Muscat - The National Centre for Statistics and Information (NCSI) is conducting an opinion poll on satisfaction of government services across the governorates of Oman.
The poll will run till November 21 aims to measure the efficiency of the government communication provided by government offices and the municipal services, as well as measuring the extent to which satisfaction with these services has changed in each governorate.
The opinion poll, which continues till November 21 will provide the policy-makers with the data necessary for development of the public policies and to meet the information needs of the society.
The survey will also help in identifying the opinions of customers with the services provided by government entities, assess the level of satisfaction with aspects related to submitting or completing the requested services, identifying the opinion of beneficiaries of electronic services and evaluating the level of satisfaction in order to improve the quality of the provided services.
The government communication system aspires to be the first reliable source for government information wherein it provides citizens with precise information on time along with handling the news and rumors with professionalism and transparency.
Through the opinion poll, the National Centre for Statistics and Information (NCSI) works on providing comprehensive analysis that help government departments understand the satisfaction of citizens and their expectations with regard to the government communication system.
The findings of this analysis contribute to setting the strategies and recommendations for improvement of the performance of the communication system, whether in terms of the response to the observations of citizens or improvement of the communication means and tools.
The opinion poll targets 1500 citizens aged 18 and above taking into account the distribution of age groups, gender and the various education levels to ensure the integration of the sample.
